Return and Refund Policy - OkOrganicKitchen: Organic Product Assurance

Return Policy for OK Organic Kitchen

Thank you for choosing OK Organic Kitchen for your organic and natural food needs. We strive to provide you with high-quality products that meet your expectations. If you need to return a product, please review our return policy below.

1. Returns and Exchanges:

We accept returns and exchanges within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as received.

2. How to Initiate a Return:

Please contact our customer service team at Customerservice@okinternationalpvtltd@gmail.com to initiate the return process.
Provide your order number, the reason for the return, and any relevant details.

3. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 business days.

4. Exclusions:

Perishable goods, such as food items, are exempt from being returned unless there is a defect or damage.
Gift cards are non-returnable and non-refundable.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product.
Provide photos of the damaged or defective item and we will arrange for a replacement or refund.

6. Shipping Costs:

The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.

7. Contact Information:

For any questions or concerns regarding our return policy, please contact our customer service team at customerservice@okorganickitchen.com.

For more information about our products and services, please visit our website: OK Organic Kitchen

Thank you for choosing OK Organic Kitchen. We appreciate your trust in our products and are committed to providing you with a positive shopping experience.

Sincerely,

[OK Organic Kitchen] Customer Service Team